FREQUENTLY ASKED
QUESTIONS

General

• Is the knife I want legal in my area?

  Knife laws vary from state to state. Customers assume the responsibility of ensuring knives are legal for their states. Tekto recommends that customers in the U.S. check their local laws here. International customers should check with their local municipality.

• What can I do if the knife I want is out of stock?

  We restock our knives regularly - sign up to be notified by clicking the orange “Notify me once restocked” button on your preferred knife’s store page. Once the knife is back in stock, you will be the first to know.

• Where are your knives made?

  Our knives are designed, tested, and assembled in the USA from imported and local parts.

• How can I talk to a customer service representative?

  We can be reached by phone at (207) 200-5205, or through our email address support@tektoknives.com.

Warranty

• Are Tekto knives covered by warranty?

  Tekto knives are covered by a Limited Lifetime Warranty that covers defects in the materials or workmanship.

• Are warranties transferable?

  No, coverage ends if the knife is gifted or sold to someone other than the purchaser.

• How do I start a warranty claim?

  You’ll want to contact us to start a warranty claim.

• How long do warranty repairs take?

  You’ll need to mail your knife back to our warehouse in Biddeford, Maine. Once the knife is received, repairs will be completed in most cases in 1 - 2 weeks.

• What counts as misuse of the knife?

  Using the blade for anything but cutting will void the warranty. Disassembly will void the warranty. Prying, pounding, throwing, alterations, improper handling, and neglect will also void the warranty.

• What if I want to claim a part like a pocket clip, or screws?

  Screws and pocket clips can be added to your knife without sending it back into the warehouse.  Contact us to start a request of parts.

• Will you sharpen my knife?

  Tekto Knives does offer sharpening services for Tekto branded knives.

• Will you replace my knife if it’s lost?

  Tekto Knives does not replace knives that are lost or have gone missing.

Returns & Refunds

• Does Tekto accept returns?

  Tekto accepts returns or exchanges for any reason within 30 days of receipt of your shipment. There is a restock fee of $19.99 if any of the original packaging material is missing. Items must be in salable condition. Processing can take 7 - 10 business days once received at Tekto Headquarters in Biddeford, Maine. You can read our full return policy here.

  Discounted items, including items purchased using a discount code, and shipping costs are non-refundable.

• How can I return my knife?

  Please contact us to start a refund or an exchange.

• How long will it take to get my refund?

  Once your return is received and approved, you will be notified via email. Most refunds are processed by the bank within 1 - 2 days after we notify you of your approved refund.

Knife Care

• How do I care for my knife?

  Knives need to be cleaned and kept oiled to avoid rust and damage. Tekto offers a comprehensive guide on our Youtube channel:

  How to Clean an Automatic OTF Knife

  How to Clean a Folding Knife

  How to Sharpen a Knife

• Why is my knife rusting?

  Knives of any quality steel will rust if not maintained properly. If rust occurs, clean the knife and oil it. Keep knives oiled regularly to avoid rusting.

• Can I open my automatic OTF?

  Tekto does not recommend opening the handle of your automatic OTF knife - doing so voids the warranty. If there is an issue with your knife that you believe requires opening the handle to resolve, please contact us.

Shipping

• How long will it take for my order to arrive?

  Transit time varies depending on the carrier or shipping options selected at the time of purchase. Most orders ship within 48 hours of purchase. Please note we do not ship on weekends, or over holidays.

• Do you ship internationally?

  Tekto Knives does ship internationally.

• How do I track my order?

  Once your order ships an email will be sent to you containing tracking information.

• I purchased shipping protection - how do I file a claim?

  Please click here to start a shipping claim.

Sezzle

• What is Sezzle?

  Sezzle is a third party payment method that allows you to break up your payment into four weekly, interest-free payments. You can read more about it here.

Dealer

• How can I become an authorized dealer?

  If you are interested in becoming a Tekto dealer, fill out the inquiry form to get in touch with our sales team.